I met with you to assist me in somewhat of a simple matter, the purchase of a dongle to enable Wi-Fi for my office. There was little work or profit in this work for you, but you wanted to help with the supply of the equipment. It turned into a saga when 4 days in my children overused the data and 2 months later, despite you putting a cap on my account O2 tried to charge £200 and cut off the Wi-Fi to my office until they received payment. You immediately offered to pay half on the bill from O2 as a goodwill gesture until the matter could be sorted out, and then you also said that your team would put in a complaint to O2 on my behalf. Your team took on the giant and I know that Joanne spent a number of hours in communication with O2 on my behalf. She won the battle and O2 gave me a full credit. To me, this demonstrates that you are everything you say you are when you stand up and give your 60 second presentation to the room. You stand up and say that you provide excellent IT support, a first rate customer service and support. You dealt with me in exactly the right way, you showed me immediate support, immediately wanting to do the right thing, and immediately wanting to help put things right. Your actions demonstrate and give you credibility that you fully deserve and makes me confident to refer anyone that I know seeking business IT support to you. For that reason, when all my licenses expire this year, I have diarised and will be transferring all my IT work to you (if you will have me) because I am a pain in the neck as a client! Thank you again. Excellent service, brilliant support. I am very happy and would not hesitate in recommending Rob Rushby and his team at Alphatech IT Solutions to any company. – How would you describe our performance overall?
- 10/10 – How easy were we to deal with?
- 10/10 – How would you rate our speed?
- 10/10 – How well did we communicate?
- 10/10 – How likely is it that you would recommend us to a friend or colleague?
- 10/10 – How well did we understand what you wanted?
Sharon Webster – 07/05/2020 – Add public reply