Alphatech Reviews

Based on 58 reviews and 58 ratings our customers rate us 9.9/10.

  1. I met with you to assist me in somewhat of a simple matter, the purchase of a dongle to enable Wi-Fi for my office. There was little work or profit in this work for you, but you wanted to help with the supply of the equipment. It turned into a saga when 4 days in my children overused the data and 2 months later, despite you putting a cap on my account O2 tried to charge £200 and cut off the Wi-Fi to my office until they received payment. You immediately offered to pay half on the bill from O2 as a goodwill gesture until the matter could be sorted out, and then you also said that your team would put in a complaint to O2 on my behalf. Your team took on the giant and I know that Joanne spent a number of hours in communication with O2 on my behalf. She won the battle and O2 gave me a full credit. To me, this demonstrates that you are everything you say you are when you stand up and give your 60 second presentation to the room. You stand up and say that you provide excellent IT support, a first rate customer service and support. You dealt with me in exactly the right way, you showed me immediate support, immediately wanting to do the right thing, and immediately wanting to help put things right. Your actions demonstrate and give you credibility that you fully deserve and makes me confident to refer anyone that I know seeking business IT support to you. For that reason, when all my licenses expire this year, I have diarised and will be transferring all my IT work to you (if you will have me) because I am a pain in the neck as a client! Thank you again. Excellent service, brilliant support. I am very happy and would not hesitate in recommending Rob Rushby and his team at Alphatech IT Solutions to any company. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    07.05.2020 Add public reply

  2. Unbelievable service. prompt response and very friendly. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    28.06.2019 Add public reply

  3. Excellent – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    01.06.2019 Add public reply

  4. An amazing team of customer focused technology specialists. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    08.04.2019 Add public reply

  5. Always very helpful and easy to deal with. All requests are answered and everyone goes above and beyond to correct a problem or issue. Thank you! – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    23.01.2019 Add public reply

  6. I cannot recommend Alphatech highly enough, they offer a First Class Professional Service at all times. Nothing is ever too much trouble. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    01.12.2018 Add public reply

  7. Excellent, quick responses and kept in contact with us through the process. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    27.11.2018 Add public reply

  8. Absolutely fantastic service went over and beyond, a massive thank you Neil – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    09.10.2018 Add public reply

  9. I wish to express a huge thanks to you and the team at Alphatech for all of your hard work. I needed a new tablet that would allow me to work from anywhere, including taking client instructions at their home addresses. I needed something that was light and small enough to carry, but robust with a big screen and keyboard- I was asking for the impossible right? Wrong. I received a call from you to go through my options, including safe and secure back up and encryption. I felt like you truly understood my business and what I needed and you explained the technology to me in a way that I could understand. Your team then sourced me an amazing Microsoft Surface which fit my requirements perfectly. Although I was excited to receive my new toy, I was dreading the thought of having to transfer emails and documents and install software such as Microsoft Office 365. However, to my amazement, when I collected my tablet it was ready to go with nothing for me to do! Not only that but Neil also installed the backup and encryption software and Microsoft Office onto my mobile phone and desktop computer. I thought this would mean that my computer would be unusable for hours while a barrage of techy minions tirelessly downloaded all of the software. Not with Alphatech! This was all done remotely, and I was contacted throughout to make sure it was being carried out at times that suited me with minimum disruption to my business. Neil even arranged for my daily document backup to be done at a convenient time that would not impact upon my work. Nothing was ever too much trouble, and no question was left unanswered. The service that I received from the Alphatech team was outstanding and I cannot thank you all enough for making the process so simple for me. It was something I had put off for a long time, but I now have complete peace of mind that all of my important documents are safe and secure. I would highly recommend Alphatech to any business looking for hassle free IT services. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    29.08.2018 Add public reply

  10. Alphatech has supplied us with IT Support, server, offsite backup, PCs & equipment, software & security for many years. We have just had 2 PCs replaced, all up and running within a morning, and no disruption to the business. Excellent customer service, would highly recommend. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    30.07.2018 Add public reply

  11. Neil is an asset to Alphatech was super impressed that he sorted the issue that i had an will be recommending to anyone that i know. thanks your all all starts – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    23.07.2018 Add public reply

  12. Really pleased and delighted with the service and support provided when sourcing new IT equipment. Claire was highly knowledgeable and understood our business needs, delivering new equipment that will enable our business to grow. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    13.06.2018 Add public reply

  13. Fantastic service from beginning to end! I cannot thank Alphatech (particularly Neil) for making the process so easy for me as you took care of everything from sourcing me a new laptop (and setting it up) to encrypting and securing my desktop, phone and laptop. Your team was in touch with me throughout and provided a bespoke service that fits with my particular business needs. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    13.06.2018 Add public reply

  14. Very good especially dealing with people like me who would generally be described as clueless - thanks for not making me feel totally useless when it comes to what you may consider the basic stuff. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 9/10 – How would you rate our speed?
    • 9/10 – How well did we communicate?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    04.06.2018 Add public reply

  15. Totally professional, efficient and understanding of our needs. I can not recommend Alphatech highly enough. The staff are always on hand to help, nothing is ever too much trouble.. Thank you – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    04.06.2018 Add public reply

  16. Excellent friendly prompt service. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    06.10.2017 Add public reply

  17. great! – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    04.10.2017 Add public reply

  18. Excellent – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    29.09.2017 Add public reply

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    01.09.2017 Add public reply

  19. Seriously impressive!! We had an issue, we spoke to some companies who tried to baffle with tech speak or inciting fear with "well, you need this extra services as your whole business could collapse without it!!". There was non of that with Claire and Rob.... straight talking and simple. They asked what I needed our computers to do and they did it!! So impressed we've recommended them to some of our clients already. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 9/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    17.08.2017 Add public reply

  20. A very easy end to end process with professional and genuine people at a competitive price. What more could I want? – How would you describe our performance overall?

    • 9/10 – How easy were we to deal with?
    • 8/10 – How would you rate our speed?
    • 8/10 – How well did we communicate?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?
    • 9/10 – How well did we understand what you wanted?

    20.12.2016 Add public reply

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    01.12.2016 Add public reply

  21. Jackie was very helpful and had my issue resolved in a few minutes that I couldn't sort in 2 days :-) – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    08.11.2016 Add public reply

  22. very responsive.... – How would you describe our performance overall?

    • 9/10 – How easy were we to deal with?
    • 8/10 – How would you rate our speed?
    • 9/10 – How well did we communicate?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?
    • 9/10 – How well did we understand what you wanted?

    31.10.2016 Add public reply

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    24.10.2016 Add public reply

  23. This felt like a day of momentous meltdown, right at our year end. Although the lady I spoke with initially did not really fully understand the issue we were experiencing with Sage she was quite open about this but keen to receive emailed screenshots in order to seek further guidance. When Rob arrived to assist he was already up to speed with what had happened and was able to guide us through a solution very quickly. I felt fully supported in this course of action and confident that technical assistance would be forthcoming as soon as possible. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 9/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    24.10.2016 Add public reply

  24. Excellent. We always get a good response and usually quickly and most importantly we feel supported. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 9/10 – How would you rate our speed?
    • 9/10 – How well did we communicate?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?
    • 9/10 – How well did we understand what you wanted?

    24.10.2016 Add public reply

  25. excellent service – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    24.10.2016 Add public reply

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    24.10.2016 Add public reply

  26. Always there when you need them most ....... – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    02.02.2016 Add public reply

  27. All been excellent so far! – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    29.01.2016 Add public reply

  28. As always, a timely experience with great efficiency – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    28.01.2016 Add public reply

  29. Great service! – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    27.01.2016 Add public reply

  30. As always the service received was excellent. Rob is highly experienced in the workings of Sage and has usually come across any issues previously and is able to assist very promptly and efficiently. Rob also takes the time to explain what is happening and how certain settings should be for things to work correctly so if we come across similar issues we are able to carry out initial checks to avoid any waste of time. Could not rate any aspect of the service any lower than 10. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    27.01.2016 Add public reply

    • Person’s avatar

      Hi Fiona,

      thank you so much for such lovely feedback. Really pleased you are happy with the service we provide
      --
      Claire Hatton

      Claire Hatton –

  31. very good. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    26.01.2016 Add public reply

  32. Honest, efficient, diligent and great value for money - I'd thoroughly recommend AlphaTech to anyone needing professional IT assistance or support. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    16.09.2015 Add public reply

  33. Excellent – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    19.06.2015 Add public reply

  34. Excellent – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    10.06.2015 Add public reply

  35. First Class as always, don't know what we would do without Alphatech. Thank you – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    10.06.2015 Add public reply

  36. We have used Alphatech for over 10 years now for all our business IT needs. We always get fantastic service & would recommend to anyone. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    09.06.2015 Add public reply

  37. Brilliant. Enquiry dealt with immediately and efficiently – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    09.06.2015 Add public reply

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    21.07.2014 Add public reply

  38. great service as always – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    20.05.2014 Add public reply

  39. Great :) – How would you describe our performance overall?

    • 9/10 – How easy were we to deal with?
    • 8/10 – How would you rate our speed?
    • 9/10 – How well did we communicate?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    04.04.2014 Add public reply

  40. very good communication with the staff, and speedy service at all times – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    31.03.2014 Add public reply

  41. Excellent – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    18.02.2014 Add public reply

  42. Excellent – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    06.01.2014 Add public reply

  43. As always excellent good service. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    17.12.2013 Add public reply

  44. The team at alpha tech are excellent every time we use them and would highly recommend their service to any other business. – How would you describe our performance overall?

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    30.10.2013 Add public reply

    • 10/10 – How easy were we to deal with?
    • 10/10 – How would you rate our speed?
    • 10/10 – How well did we communicate?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?
    • 10/10 – How well did we understand what you wanted?

    17.10.2013 Add public reply

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