This felt like a day of momentous meltdown, right at our year end. Although the lady I spoke with initially did not really fully understand the issue we were experiencing with Sage she was quite open about this but keen to receive emailed screenshots in order to seek further guidance. When Rob arrived to assist he was already up to speed with what had happened and was able to guide us through a solution very quickly. I felt fully supported in this course of action and confident that technical assistance would be forthcoming as soon as possible. – How would you describe our performance overall?
- 10/10 – How easy were we to deal with?
- 9/10 – How would you rate our speed?
- 10/10 – How well did we communicate?
- 10/10 – How likely is it that you would recommend us to a friend or colleague?
- 10/10 – How well did we understand what you wanted?
Fiona Bell – 24 Oct 16 – Add public reply